Refund policy
We strive to provide you with the highest quality clothing and accessories that meet your expectations. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our hassle-free return policy.
Return Period:
- You have 30 days from the date of receiving your order to initiate a return.
Items Eligible for Return:
- To be eligible for a return, items must be in their original, unused, and unworn condition, with all tags and labels attached.
How to Initiate a Return:
- Log in to your 48 account.
- Navigate to the "Order History" section.
- Select the order containing the items you wish to return.
- Follow the guided steps to initiate the return process.
Return Shipping:
- Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.
Refund Process:
- Once we receive your returned items and inspect them, we will process your refund.
- Refunds will be issued in the original payment method used for the purchase.
- Please allow up to 10 business days for the refund to be reflected in your account.
Exchanges:
- We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired one.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will arrange for a return, exchange, or refund, as per your preference.
Final Sale Items:
- Certain items may be marked as "Final Sale." These items are not eligible for return or exchange.
Contact Us:
- If you have any questions or need further assistance, please don't hesitate to reach out to our dedicated customer support team at 48globalcustomerservice@gmail.com
48 reserves the right to update or modify this return policy as necessary. It is your responsibility to review this policy regularly for any changes. Thank you for choosing 48; we appreciate your trust in our brand.